IEEE CLOUD-II/SCC/SERVICES-II 2009 Keynotes

Keynote 1: (Opening):Girish S. Paranjpe (Wipro Limited, India)
Keynote 2: (Banquet) Robert J. Glushko (University of California at Berkeley)
Keynote 3: Ray Harishankar (IBM Fellow, Global Business Services, IBM, USA)

Keynote 1: Innovation in Indian IT Services Industry: Next Frontier

ABSTRACT:

From modest beginnings of code-testing and bug fixes to new ideas and technologies, from labour arbitrage to value driven, the Indian IT service industry has evolved into a multibillion dollar industry. In the backdrop of this evolution, speaker will share his perspectives on emergence of new technology, platform and business model innovations that will drive the next phase of the industry.
About the Speaker:

Girish S Paranjpe is the Jt. Chief Executive Officer of Wipro’s IT Business and is an Executive Director on the Board of Wipro Limited. He jointly carries the overall responsibility for the strategy and operations of Wipro’s IT Business.

Girish’s direct responsibilities include the following Business Units – Financial Services, Communication, Media, Telecom and Technology.  Girish is also directly responsible for driving Consulting, Business Technology Services, Product Engineering Solutions and other functions under him are CTO, CIO and Global Delivery.

Girish joined Wipro in 1990 and has held a broad range of leadership positions in critical portfolios across the Wipro Corporation during his tenure in Wipro for the last 17+ years.

Girish has represented Wipro and the IT Industry in various public forums including the Prime Minister's Task Force on Information Technology, the NASSCOM and at leading global business schools. Mr. Paranjpe is a Fellow Member of the Institute of Chartered Accountants of India and the Institute of Cost and Works Accountants of India.

Keynote 2: Seven Contexts for Service System Design

ABSTRACT:

Many of the most complex service systems being built and imagined today combine person-to-person  encounters, technology-enhanced encounters, self-service, computational services, multi-channel, multi-device, and location-based or context-aware services. I examine the characteristic concerns and methods for these seven different design contexts to propose some unifying themes that span them, especially when the service-system is “information-intensive.”

Information-intensive services are those in which information processing or information exchange, rather than physical or interpersonal actions, account for the greatest proportion of the co-created value. From this more abstract perspective, a service encounter consists of a provider/producer, a client/customer/consumer/requestor/co-producer, and an interface that describes what the service does and how it is requested.  This interface is usually implicit in person-to-person encounters, but is always explicit in the other contexts, where service inputs and outputs must be well-defined to enable technology infusion or automation.

This conceptualization of service system design makes it easier to see the systematic relationships among the contexts that can be exploited as design parameters or patterns, such as the substitutability of stored or contextual information for person-to-person interactions. It enables more top-down and robust design of service systems because decisions about functionality and responsibility can be made prior to and independently of decisions about implementation.


About the Speaker:

Robert J. Glushko is an Adjunct Full Professor at the University of California, Berkeley where he is one of the founding faculty members of the Information and Service Design program in the School of Information.  He has a PhD (Cognitive Psychology) from the University of California, San Diego and an MS (Software Engineering) from the Wang Institute. He has thirty years of R&D, consulting, and entrepreneurial experience in information systems and service design, content management, electronic publishing, Internet commerce, and human factors in computing systems. He founded or co-founded four companies, including Veo Systems in 1997, which pioneered the use of XML and web services for electronic business before its 1999 acquisition by Commerce One.  Veo's innovations included the Common Business Library (CBL), the first native XML vocabulary for business-to-business transactions, and the Schema for Object-Oriented XML (SOX), the first object-oriented XML schema language.

Keynote 3: Past, Present & Future: Advances in IT and the Practice of Services

ABSTRACT:

The last few decades have seen unprecedented advances in technology and specifically in the domain of Information Technology.  IT has also become inseparable from the business itself and has also started to move up the business value chain.  If the past were to be any indication of the future, the scale of such advances and innovation is expected to continue at more rapid pace.  IT Services has significantly morphed and matured with this explosion of technologies and related innovation.  Maturation of Service Oriented Architecture, Platform Independent Models, Model Driven Development, dynamic composition of services, standardization of industry services, development of industry specific IT components, newer delivery models enabled by the cloud, etc. – the list goes on.

What is the impact of all of this on IT Services as we know it?  What is in store for IT Services in the future? Are there any challenging research problems in this space? This presentation will look at the evolution of Information Technology over the years, take a snapshot some of the key technologies of today and project what the future challenges and opportunities may be from the perspective of IT Services.  It will also present a point of view on how the intersection of industry domain know-how and information technology capabilities forms a fertile ground for new innovation.  The discussion will conclude with a call to action to academia and research organizations on topics and challenges that they can help address.

About the Speaker:

Ray Harishankar is an IBM Fellow and the CTO of Global Solutions & Asset Management within Global Business Services. In that role, Ray defines & operationalizes strategies for GBS to have a strong portfolio of Business Solutions & SOA based assets.  With over 27 years of industry experience, Ray is an information technology professional with substantive and versatile skills and experience in the design, delivery and support of complex solutions integrating many leading technology & process elements, and in technical leadership. Within IBM, Ray has made significant contributions in the area of Asset strategies, Cloud Computing, Service Oriented Architecture, On Demand architectures, reference architectures, enterprise technology architectures and creation of scalable architecture solutions for complex client challenges.  Ray is also passionate about growing the technical vitality of practitioners within IBM.

Ray joined IBM in 1999 as an Executive IT architect. Ray was nominated an IBM Distinguished Engineer in April 2003 and during the same year, elected to IBM Academy of Technology.  Since 2003, Ray has received 3 Outstanding Technical Achievement Awards within IBM.  Ray was nominated an IBM Fellow in May 2006.  Appointment to IBM Fellow is the highest honor that an employee can receive for technical innovation.   Recently, as part of industry e-Week celebrations, Ray was named an Asian American Engineer of the Year for 2009.

Ray has a Master’s degree in physics from Madras University and a Master’s degree in computer science from The Ohio State University.

Ray can be reached at harishan@us.ibm.com.